Freeview viewers complain of fewer channels after retune

Freeview viewers complain of fewer channels after retune

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Freeview viewers are complaining that they misplaced channels after deliberate modifications had been made to the community.

The corporate, which runs free digital tv within the UK, warned customers upfront that they may must retune their methods as we speak after transmitters had been up to date.

Nevertheless, many purchasers say their channels haven’t been totally restored, regardless of retuning their televisions.

Freeview mentioned anyone experiencing points ought to name its recommendation line.

Why is there disruption?

The modifications come after a call by the federal government to reallocate a few of the airwaves utilized by Freeview. These might be used to develop new cellular broadband companies sooner or later.

The choice means transmitters throughout the UK are being up to date all through 2020.

This week’s modifications are taking place in north-west England, north-east Wales and Creetown in Scotland, affecting about three million houses.

Viewers in these areas might must retune their TV or field in the event that they discover they’re lacking channels. Paid-for satellite tv for pc or cable companies are usually not affected by the modifications.

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Freeview says most viewers discover retuning simple

‘I might do with out this trouble’

Andy Seymour from Lymm in Warrington has had issues along with his Freeview since 07:00 on Wednesday morning.

After retuning, the variety of channels he might watch has dropped from 120 to 16.

“It is actually irritating as a result of my daughter often watches CBeebies on Freeview, whereas I would like the web bandwidth for working from dwelling,” he mentioned. “I might do with out this trouble while we cope with the present Covid scenario.”

One other viewer, who needs to be nameless, mentioned they had been lowered to 6 channels after a retune.

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One person complained they might solely entry six channels

“I needs to be working as we speak, not messing about with my TV,” she mentioned. “What about all of the senior individuals caught inside attributable to warmth? Hopefully they’ve radio.”

Comparable complaints had been made on social media by different viewers. Freeview instructed the BBC it’s working to assist these circumstances.

“Retuning is a traditional a part of Freeview and most viewers discover this simple,” a Freeview spokesperson mentioned.

“Info and recommendation on retuning Freeview tools, together with video guides for a few of the hottest manufacturers, is accessible on our web site.

“Anybody who wants additional assist, or who finds they’re nonetheless lacking channels after retuning, can contact the recommendation line free on 0808 100 0288, the place our group might be glad to assist.”


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