Individuals who take a look at detrimental for Covid-19 are unable to share the outcome with the brand new NHS app for England and Wales if they didn’t e book the take a look at by way of the app within the first place.
The app asks for a code to register a take a look at outcome however a code is barely obtained if the take a look at is optimistic.
Those that enter that they’ve signs with out getting into a outcome discover a self-isolation countdown begins.
The Division for Well being and Social Care stated the app can be up to date.
Individuals who have been utilizing the app since its launch on Thursday, and who had already booked checks earlier than downloading it, have discovered that they’re unable to cease the self-isolation countdown after reporting signs in the event that they then get a detrimental outcome, as a result of it doesn’t include a code they will share.
“That is so complicated because the app does not let you know that may’t enter detrimental take a look at booked outdoors it,” stated Prof Deborah Ryan, who initially contacted the BBC.
“And the app nonetheless tells you to quarantine if you happen to entered signs. So this implies I am unable to flip off the self-isolation alert within the app?”
The self-isolation alert can’t be de-activated on this scenario.
It’s not clear what number of take a look at outcomes can be affected by this.
The Division of Well being stated that utilizing the app is “totally voluntary” and recommendation to get a take a look at or self-isolate can’t be enforced.
Checks booked by way of the app may have the outcomes robotically shared with it, it stated.
In response to the info analyst App Annie the NHS Covid-19 app has been downloaded round 4m occasions to date.
“By downloading this app you’re serving to shield your self and others. In the event you e book your take a look at by way of the app then the outcomes can be robotically recorded within the app and the isolation countdown can be up to date,” stated a DHSC spokesman.